Terms & Conditions


  1. Pet Brands – means Pet Brands, Paramount House, Geldred Road, Birstal, West Yorkshire, WF17 9 QD
  2. Purchaser – means the individual / company representative who initiates and confirms the order for the purchase of Pet Brands goods.
  3. Goods – means the Pet Brands products as identified in the purchase order.
  4. Order or Purchase Order – means an offer by the Purchaser to buy goods from Pet Brands. Orders can either be on the Purchaser’s own form, sent via email or on a Pet Brands official order form. Transmission of the order will constitute acceptance of these ‘Terms and Conditions of Sale’.
  5. Prices – means the amount payable to Pet Brands for the goods as set out in the invoice.

Terms and Conditions

  1. Prices are effective as of our latest published price list. Pet Brands reserves the right to change prices without prior notification.

  2. Orders must be paid on a ‘Pro-Forma’ basis unless terms with Pet Brands have been agreed. Cheques, BACS payment or credit cards are acceptable forms of this advance payment. Orders will not be processed until payment has been received and funds have cleared. Subsequent orders shall revert to the nett 14 days terms as listed above, subject to satisfactory credit control approval.

  3. All charges incurred during any billing period must be paid in full, including and without exception any VAT or other charges. If the credit/debit card/cheque payment is rejected we will charge an additional administration fee, plus interest on the sum due, from the date when such payment was due until the date of actual payment at a rate per annum of 8% above the base rate from the Barclays PLC. Such interest shall accrue from day to day and shall be compounded annually. Furthermore, in certain circumstances we may disclose such failure to pay to a debt collection agency or a credit reference agency. The registered member, its company and the company directors are all jointly and severally liable for Pet Brands charges accrued and also any chargebacks from the registered credit/debit card/cheque. You acknowledge that Pet Brands can debit any credit card or debit card registered against any of your accounts for any amount outstanding to us for each account. Your credit / debit card authority remains in place until all such accounts are paid in full.

  4. All products are sold subject to availability and are not offered on a sale or return basis.

  5. All claims for incorrect or damaged deliveries must be made strictly within 24 hours of receipt of the goods.

  6. Pet Brands shall retain title to the goods supplied until full payment has been received for them. Until such payment, the purchaser shall hold the goods in fiduciary capacity for Pet Brands. In the event of non-payment by the purchaser by the settlement date, Pet Brands shall be entitled, in addition to all other rights, to enter any premises where goods may be and recover possession of them. Risk in the goods shall pass to the purchaser on delivery at the goods’ destination.

  7. All goods purchased from Pet Brands for resale must only be sold in the condition as sold or as prescribed by Pet Brands. In particular, all labels, wiring and packaging must remain intact and not be tampered with, altered or obliterated in any way.

  8. All contracts of sale are on all monies retention of title basis. In the event of non-payment of account, specifically if any invoice (or portion thereof) remains unpaid, all goods remain collectable. The identification of specific goods to a specific invoice is therefore unnecessary.

  9. Any condition of contract which the purchaser may purport to impose shall form no part of the contract between the purchaser and Pet Brands.

  10. Pet Brands maintains a policy of product upgrade and improvement through continuous development and research. Therefore, we reserve the right to change product specifications at any time without prior notification.

  11. Minimum order value is £300 at trade value, carriage paid by Pet Brands. Orders under £300 will incur a minimum £10 postage fee.

  12. Special orders for products available from manufacturers we represent will only be carried out if the minimum order value of £300 at trade value is met.

  13. ‘Add To’ orders can only be placed up to 24 hours after the original order is given. If received after 24 hours then the original minimum order requirement of £300 will be applied.

  14. Delivery will be attempted to be made on the specified date listed on the purchase order however, this is not guaranteed. If a specified date cannot be met, another suitable date will be agreed between both parties.

  15. Normal delivery time is 3 working days after receipt of the order. Every attempt will be made to adhere to this schedule, but it cannot be guaranteed, and is subject to supply stability.

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