Terms & Conditions


  1. Pet Brands – Pet Brands Limited, Paramount House, Gelderd Road, Birstall, WF17 9QD
  2. Purchaser – The individual or company representative who initiates and confirms the order for the purchase of Pet Brands goods.
  3. Goods – The Pet Brands products as identified in the purchase order.
  4. Order or Purchase Order – An offer made by the purchaser to buy specific goods from Pet Brands. Orders can be submitted using an official Pet Brands order form, via email, or using the purchaser’s own order form. Submission of an order constitutes acceptance of these terms and conditions of sale.
  5. Prices – The agreed amount payable to Pet Brands in exchange for the goods as set out in the invoice.

Terms and Conditions

  1. Pet Brands reserves the right to adjust prices without prior notification. Prices are valid according to our latest published price list.
  2. Unless written terms with Pet Brands have been agreed, all orders are to be processed on a ‘Pro-Forma’ basis. Orders will not be processed until advance payment has been received and funds have been cleared. Cheques, BACS payment and credit/debit card are accepted as suitable forms of advance payment. Subsequent orders shall revert to the nett 14 days terms, subject to satisfactory credit control approval.
  3. All charges incurred during any billing period must be paid in full, including, without exception, any VAT or related charges. An administration fee will be charged in the instance a payment is rejected, in addition to an interest on the original purchase sum due. Interest is charged at a rate of 8% per annum above the base rate from Barclays PLC. and is applicable from the agreed date of payment until the date of actual payment. Such interest will accrue from day to day and will be compounded annually. In certain circumstances failure to pay may be disclosed to a credit reference or debt collection agency. The registered member, its company and company directors are all jointly and severally liable for any Pet Brands charges that are accrued and any charges resulting from the chosen payment method. Pet Brands may debit any credit or debit card registered against any of your accounts for any amount outstanding to us for each account. Until all such accounts are paid in full, credit/debit card authority remains in place.
  4. All products are sold subject to availability and are not offered on a sale or return basis unless explicitly specified.
  5. Any claims for damaged or incorrect deliveries must be made within 24 hours from receipt of goods.
  6. Pet Brands retains ownership of any goods supplied until full payment for these goods has been received. Until such payment, the purchaser shall hold the goods in a fiduciary capacity for Pet Brands. In the event of any non-payment by the purchaser by a settlement date, Pet Brands is entitled to enter any premises where goods may be and recover possession of them, in addition to all other rights. All risk of damage, loss or destruction of goods passes to the purchaser upon delivery at the agreed destination.
  7. All goods purchased from Pet Brands for resale may only be sold in the condition as sold or advised by Pet Brands. All labels, wiring and packaging must remain intact and as provided by Pet Brands and must not be tapered with, altered or removed in any way.
  8. All contracts of sale are on an all monies retention of title basis. In the instance of any non-payment by an account, specifically if any invoice (or portion thereof) remains unpaid, all goods remain collectable. The identification of specific goods to a specific invoice is therefore unnecessary.
  9. Any condition of contract imposed by the purchaser shall form no part of the contract between the purchaser and Pet Brands unless specifically agreed to by both parties.
  10. Pet Brands maintains a policy of product upgrade and improvement through continuous development and research. As such, Pet Brands reserves the right to change product specifications at any time without prior notification.
  11. Orders under £300 will incur a minimum £10 postage fee. For orders meeting the minimum order value of £300 or higher at trade value, carriage is payable by Pet Brands.
  12. Special orders for products available from manufacturers we represent will only be carried out if the minimum order value of £300 at trade value is met.
  13. ‘Add to’ orders or amendments can only be placed within 24 hours of the original order. If received outside of this 24 hour window it will be treated as a separate order and will be subject to the minimum order requirement of £300.
  14. Delivery will be attempted on the specific date listed on the purchase order but is not guaranteed. If a specific date cannot be met then another suitable date will be agreed by both parties.
  15. Standard delivery time is three working days after receipt of order. Every attempt will be made to adhere to this standard, however fulfilment is subject to supply stability and as such cannot be guaranteed.

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